Shipping policy

Kitsun Co LLC Shipping Policy

Thank you for shopping with Kitsun Co LLC. We aim to provide efficient and reliable shipping services. Please review our shipping policy below to understand how we handle your orders.

1. Shipping Methods and Costs

1.1. Shipping Options:

We offer various shipping methods to accommodate your needs. Available options and associated costs will be displayed at checkout.

Non tracked shipping is available at a lower rate. Please be aware that lost or stolen packages sent via non-tracked will not be refunded.

1.2. Shipping Costs:

Shipping costs are calculated based on the shipping method selected and the destination of your order. All shipping fees are the responsibility of the customer unless otherwise specified.

2. Order Processing

2.1. Processing Time:

Orders are typically processed within [1-14 business days] from the time they are received. Processing times may vary depending on product availability and order volume.

2.2. Order Confirmation:

Once your order is processed, you will receive an email confirmation with shipping details, including tracking information if applicable.

3. Delivery Times

3.1. Estimated Delivery:

Delivery times vary depending on the shipping method selected and the destination of your order. Estimated delivery times are provided at checkout but are not guaranteed.

3.2. Delays:

We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control. We will do our best to assist you in tracking your shipment if delays occur.

4. Shipping Address

4.1. Address Accuracy:

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for issues arising from incorrect or incomplete addresses provided by the customer.

4.2. Address Changes:

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once an order is in processing or has been shipped.

5. International Shipping

5.1. Availability:

We currently offer international shipping to select countries. Shipping options and costs will be displayed at checkout.

5.2. Customs and Duties:

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the shipping costs.

6. Lost or Stolen Packages

6.1. Risk of Loss:

Risk of loss or damage to your package passes to you upon delivery. We are not responsible for lost or stolen packages once they have been delivered.

6.2. Claims:

If your package is lost or stolen, please contact the carrier directly to file a claim. We may assist you in tracking your shipment, but responsibility for resolving lost or stolen package issues lies with the carrier.

7. Special Shipping Circumstances

7.1. Damaged Packages:

If you receive a damaged package, please provide photo proof of the damage and contact us immediately. We will work with you to address the issue, which may include resending the merchandise at no cost for the item, with the customer responsible for shipping fees.

7.2. Undelivered Packages: 

If your package is confirmed as undelivered, please notify us promptly. We may offer to resend the merchandise at no cost, with the customer responsible for shipping fees. Photo proof of the delivery issue may be requested.

8. Contact Us

For any questions or concerns regarding shipping, please contact us at:

Email: officialkitsun@gmail.com

Thank you for choosing Kitsun Co LLC. We appreciate your understanding and cooperation with our shipping policy and are here to ensure your shopping experience is as smooth as possible.