Refund policy

Kitsun Co LLC Return and Refund Policy

Thank you for shopping with Kitsun Co LLC. We appreciate your business and strive to ensure that you are completely satisfied with your purchase. Please review our policy below:

All Sales Are Final

All sales on Kitsun Co LLC are final. We do not accept returns or offer refunds for any products once an order has been placed.

Special Circumstances

In certain special circumstances, we may offer to resend an order at no cost for the merchandise itself. The customer is responsible for covering the shipping costs associated with the reshipment. Special circumstances include:

- Damaged Products: If you receive a product that is damaged, please provide photo proof of the damage. This will help us assess the issue and facilitate the resending of a replacement.

- Undelivered Packages: If your package does not arrive and is confirmed as undelivered, please notify us promptly. Photo proof of the delivery issue may be requested to assist in resolving the matter.

How to Request a Resend

To request a resend due to a damaged product or an undelivered package, please follow these steps:

1. Contact Us: Reach out to our customer service team via [email address] with your order number and details of the issue.

2. Provide Photo Proof: Attach any relevant photos of the damaged product or evidence of the undelivered package to your communication.

3. Pay Shipping Costs: Once we confirm your request and process the resending of your order, we will inform you of the shipping cost that you will need to cover.

4. Resend Processing: We will handle the resending of the merchandise promptly once the shipping payment is received.

Contact Us

For any questions or to initiate a request, please contact our customer service team at [email address] or [phone number]. We are here to assist you and ensure that any issues are resolved as smoothly as possible.

Thank you for choosing Kitsun Co LLC. We value your understanding and cooperation with our policy.